Star Swings Warranty
Subject to ordinary residential use and proper installation by a certified Star Quality
Swingsets installer, Star Quality Swingsets warrants to the original purchaser at the original
installation address, that the structural components of the playground systems, such as
the PVC plastic lumber and wood components, are covered by a 20-year warranty. In
addition, all canopies, slides, metal components, swings, and accessories are warranted
for five years from date of original purchase.
Effects of normal wear and tear, improper maintenance or abuse are not covered by this
warranty. All damage resulting from acts of nature are not covered by this warranty.
Star Quality Swingsets reserves the right to request proof in the form of photos or physical
evidence of defective product. Customer agrees to pay for all shipping or other costs
involved in returning said defective product for inspection. Star Quality Swingsets will
repair or replace the defective products at its own discretion. If this is deemed impractical,
we will reimburse the original purchaser for the value of the defective piece.
All of the above expressed applies ONLY to sets that are installed by an authorized Star
Quality Swingsets installer and used in a normal residential environment. We ALWAYS
advise adult supervision while your child enjoys their play set. Please make sure your child
is instructed to keep a safe distance from all moving equipment and parts
CLEANING & CARE
Over years of usage your swing set may become dirty looking. To revitalize and clean its appearance, with a soft bristled brush, warm water and glass cleaner, gently clean your swing set.
File A Warranty Claim
In the event you have a problem with your Star Quality Swingsets playset and need to have service performed, please fill out the form below. In order to submit a request for warranty repair or replacement parts, you must have first registered your swing set. If you have not done that, please do so here before proceeding.
The following items are needed in order to process your claim:
1. A photo of the complete Play System.
2. A photo of each part that is defective. The photo must be close enough to see the damage but far enough away so the part can be identified on the swing set. For example if there are four defective parts we will need four photos. If you need to, take one close up to show the damage followed by one further away to identify the part.
3. You must describe the part needing to be replaced and include measurements
*PLEASE NOTE: IT MAY TAKE SOME TIME FOR YOUR UPLOAD TO FINISH AFTER CLICKING SUBMIT. PLEASE WAIT UNTIL THE GEAR STOPS SPINNING AND YOU GET A SUCCESS MESSAGE BEFORE CLOSING YOUR BROWSER WINDOW.